Frequently Asked Questions

Grade A describes minimal visible cosmetic wear. Grade B describes light visible wear such as minor scratches. Grade C describes more noticeable cosmetic wear. Grade does not prove functionality or battery health; review those separate fields and their evidence on the exact listing.

Inspection requirements depend on the product category and condition. When a listing has a completed inspection or IMEI verification record, its product page shows the recorded evidence, provider, or checklist details. A claim is not displayed as verified when the required evidence is missing.

Review the exact listing before checkout. It shows the product record, photos, specifications, condition grade, seller, and any recorded inspection evidence or disclosures available for that item.

Yes. Use the Compare feature on the storefront to review models side by side. You can also save items to your Wishlist while you decide.

Contact the team first to ask whether an in-person inspection or pickup is available for that specific listing and location.

Check the network and lock information on the exact product page. Inexa does not treat a device as unlocked unless that status is recorded for the listing.

IMEI is the unique hardware identifier for a mobile device. You can find it by dialing *#06# or opening the device settings. The Check IMEI page clearly labels the scope of its result and any evidence recorded by Inexa; use Nepal's official MDMS process when you need an authoritative registration check.

Products can be listed as new, refurbished, or used depending on their recorded condition. The product page shows the exact condition, grade where applicable, and any inspection evidence recorded for that listing.

Inexa Nepal lists refurbished and pre-owned devices, and may also list new products. Check the exact condition, grade where applicable, and recorded evidence on each current listing.

Product listings on the website reflect live inventory. You can browse Phones or Gadgets to see all currently available items. If something is sold, it is removed or marked unavailable.

Checkout supports Khalti, eSewa, QR payment, cash on delivery (where available), and bank transfer. The exact options available to you are shown during checkout based on your location and order.

Sign in to your account and open the Orders page to see the latest status. Updates like order confirmation, processing, shipped, and delivered are reflected there in real time.

Delivery outside Kathmandu depends on the exact address and current courier coverage. Enter the delivery address during checkout to see whether delivery is available, along with the current fee and estimate.

Coverage depends on the exact address and current courier availability. Checkout confirms whether the order can be delivered and shows the applicable estimate and fee before payment.

Cash on delivery is available in select cities. During checkout, if COD is available for your delivery address it will appear as a payment option. For areas where COD is not available, prepaid options like Khalti, eSewa, or bank transfer can be used.

Delivery time depends on the address, product, courier, and currently enabled fulfillment options. Use the estimate shown during checkout and the latest tracking information recorded on your order.

Shipping fees depend on the delivery address, order value, and currently enabled fulfillment options. Checkout shows the exact charge and any applicable free-delivery eligibility before payment.

If the order has not yet been processed or shipped, contact support as soon as possible. Cancellation is possible in early stages but depends on the current order status.

If payment fails the order may stay incomplete. You can retry payment or use a different method. Contact support if you are unsure whether a payment went through.

Contact support as soon as possible after placing the order. Address changes may be possible before the order is dispatched.

Free delivery may be available when the current order and address meet the configured conditions. Any eligibility and resulting charge are shown during checkout.

Installment or EMI is available only when an enabled option is shown during checkout. Do not rely on an arrangement that is not recorded in the order.

Promotional discounts and coupon codes are offered from time to time. Check the website for active deals or apply a promo code during checkout if you have one.

Eligible devices include an Inexa warranty period. Some purchases also offer an extended warranty add-on during checkout. The product page and checkout show exactly what warranty applies to each item.

Warranty duration varies by product. Use the term shown on the exact product page, checkout, and order record; those item-specific details govern the request shown in your account.

Sign in to your account and submit a request from the Returns or Warranty section. You can upload proof photos and track claim progress from your customer dashboard.

Return eligibility and the applicable window depend on the current policy, product, recorded issue, and order status. Review the terms shown for the order, then submit a request from your account with details and supporting photos.

Yes. Your account dashboard shows claim status and notification updates so you can track progress without contacting support each time.

Coverage exclusions depend on the warranty terms recorded for the purchased item. Review those terms before submitting a claim; the final decision is based on the order record, submitted evidence, and inspection outcome.

Submit a warranty claim from your account. If the claim is approved after inspection, the team will arrange a repair or replacement based on availability.

Your account lets you track orders, manage your wishlist, submit return or warranty requests, receive notifications, and keep your full purchase history in one place.

Click Sign Up on the website, enter your email and a password, verify your email, and your account is ready. You can also sign in with Google.

Yes. Add products to your Wishlist from any product page. Saved items stay in your account so you can revisit them anytime.

Click Forgot Password on the login page. A verification code will be sent to your email so you can securely reset your password.

You can reach the team through the Support page, Contact page, or WhatsApp from the website. For order and account issues, signing in first lets the team review your case faster.

Recorded order and claim updates are available in your account. Additional email, SMS, or in-app notifications depend on the event and enabled notification settings.

Inexa applies access and security controls to account data and uses service providers where needed to operate orders and payments. Review the current Privacy Policy for the data collected, purposes, sharing, retention, and your choices.

Yes. Use the Trade-In or Sell page to submit your device details and get a quote. If you accept the offer, the team will arrange inspection and handover.

The offer depends on the device model, storage, condition, battery health, and overall resale quality. Submit the device details on the Sell page to get a quote.

Yes. The website has a vendor marketplace where approved sellers can apply, list products, manage orders, view earnings, and communicate with admin through the vendor panel.

The platform is managed by Inexa Nepal. Vendors can list and fulfil approved items but customer buying, support, and trust are all handled through the Inexa storefront.

Vendor payouts are handled by the platform after order completion and settlement. Sellers can track earnings and payout status from the vendor dashboard.

Inexa Nepal is an online marketplace for new, refurbished, and used phones, computers, gadgets, and accessories. Each product page shows its seller, recorded condition, and the verification or inspection evidence available for that listing.

Inexa Nepal operates primarily online. Delivery or pickup availability depends on the exact address, product, and current fulfillment settings; contact support if checkout does not show a suitable option.

Inexa Nepal sells refurbished and pre-owned iPhones, MacBooks, iPads, AirPods, Samsung Galaxy phones, accessories like covers and cases, chargers, and other gadgets.

Prices listed on the website are fixed. Occasional promotions and coupon discounts are offered. Contact support if you have a specific inquiry about bulk or special orders.

Review the evidence and seller details on the exact product page before buying. Eligible warranty terms are shown per item, orders and claims can be tracked through the platform, and customer support is available when you need help.

Inexa Nepal primarily operates online. Contact the team through the website to ask about in-person visits or pickups.

Enter your coupon code at the checkout page in the promo code field. The discount will be applied automatically if the code is valid and your order meets the conditions.