For eligible purchases, Inexa provides a recorded process for raising an issue, submitting evidence, and tracking the applicable resolution.
For 7 days after delivery, eligible issues are handled under the current return policy:
Wrong item received
If the delivered model differs from the order, provide evidence so the team can confirm an eligible return or replacement.
Not as described
If the condition differs materially from the listing, provide clear photos so the team can review the appropriate resolution.
Defective on arrival
If the device will not start or has an undisclosed lock, stop using it and open a return request for review.
Damaged in transit
Photograph the packaging and item promptly, then submit the evidence with the return request.
Missing accessories
If an accessory promised by the listing is missing, report it with the order and packaging details.
Never arrived
If tracking says delivered but the order is missing, contact support so delivery evidence can be investigated.
Tell us within 7 days
Go to Account → Returns or message support. Share photos or video of the issue.
The team reviews the request
Support checks the order, listing, submitted evidence, and applicable policy.
Return instructions confirmed
If a physical return is required, support confirms the available pickup or drop-off method and any applicable shipping terms.
Resolution confirmed
After review and inspection, support confirms the eligible resolution, payment method, and expected processing time for the order.
Honest expectations so we can keep this simple:
Informal purchases may not provide a durable listing, order record, or structured support request.
Inexa keeps those records together so the team can assess an eligible request against the exact listing, submitted evidence, and policy that applies to the order.
Evidence per listing
Review the recorded inspection and IMEI evidence for the exact device.
7 days return window
Eligibility and resolution follow the current return policy.
Support review
The team reviews the order, listing, evidence, and applicable policy.