Refund & Return Policy

This Refund Policy explains when returns, replacements, store support, and refunds may be available for purchases made through Inexa Nepal.

1. Return Window

Eligible return requests must be initiated within 7 calendar days of delivery unless a different period is clearly stated on the product page or order confirmation.

2. Eligible Return Reasons

• Wrong model, storage, or item delivered
• Undisclosed defect present at delivery
• Device condition materially different from the listing
• IMEI or lock-status issue not disclosed in the listing
• Physical damage caused during delivery transit

3. Not Eligible for Return

• Physical or liquid damage after delivery
• Damage caused by misuse, drops, pressure, or third-party repair
• Change-of-mind returns after successful delivery unless explicitly approved
• Requests raised after the stated return window
• Missing accessories or altered device condition compared with delivery state

4. How to Request a Return

• Contact us at [email protected] or WhatsApp +977 988-118-1501
• Share your order number, issue details, and clear photos or video if needed
• Wait for return approval before shipping, dropping off, or handing over the device

5. Inspection and Approval

Returned items are inspected before final approval. If the returned product does not match the reported issue or comes back in a different condition, the refund or exchange request may be reduced or denied.

6. Refund Timing

Approved refunds are typically processed within 3 to 5 business days after inspection and approval. Actual settlement time may vary depending on the original payment provider or bank.

7. Warranty vs Return

The return window covers issues reported shortly after delivery. Problems discovered later may be handled under the applicable warranty terms instead of the return process.

8. Contact

For refund and return support, contact [email protected] or WhatsApp +977 988-118-1501. Business address: New Baneshwor, Kathmandu, Nepal.