Verification Process
Before any phone reaches you it passes 7 mandatory checks. Here is exactly what we do — no marketing fluff, just the real process.
The 7-Step Checklist
IMEI Verification
Every device IMEI is cross-checked against the NTA Nepal database and international lost/stolen registries. Blacklisted or cloned IMEIs are rejected outright — no exceptions.
Physical Inspection
Our technicians examine the screen for dead pixels, cracks, and burn-in; inspect the body for dents and damage; test every port (charging, headphone, SIM tray); and check all physical buttons.
Honest Grading (A / B / C)
Grade A — near-flawless, minimal signs of use. Grade B — light scratches visible under bright light, fully functional. Grade C — visible wear, perfect for buyers on a budget. No upselling, no surprises.
Battery Health Testing
Battery health is measured using Apple diagnostics and third-party tools. The exact percentage is listed on every product page — we never hide a degraded battery behind vague language.
Software & Activation Lock Check
We verify the device is fully factory-reset, iCloud / Google account–free, and passes Apple's activation lock check. A locked phone will never ship from Inexa.
Test Calls & Connectivity
A live SIM call is placed to confirm microphone, earpiece, and cellular connectivity. Wi-Fi, Bluetooth, GPS, and Face ID / Touch ID are each tested before approval.
7-Day Return Guarantee
If the device you receive doesn't match the listed description in any way, return it within 7 days for a full replacement or refund. No arguments, no restocking fee.
Grade System
Like New
Minimal to no visible wear. Screen pristine. Battery health typically 85 %+. The closest you get to new without the new price.
Good Condition
Light scratches visible under direct light — nothing you will notice in normal use. Fully functional. Battery health 75 %+.
Fair / Budget
Visible wear on body or screen. Works perfectly. Ideal if you want maximum savings and don’t mind cosmetic marks.
If what arrives doesn't match what was listed — condition, grade, battery health — return it within 7 days for a full replacement or refund. No questions asked.
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